The Evolution of Customer Experiences in Fintech

Jonathan Bill

Jonathan Bill

Co-Founder / CEO at CreditMate

Nihit Nirmal

Nihit Nirmal

Sr. Vice President, Head of Products & Growth at Lendingkart

Pravin Jadhav

Pravin Jadhav

Whole-time Director at Paytm Money

Ankur Gattani

Ankur Gattani

Co-founder and CEO at Frooters

We brought together three of the brightest minds from the Fintech industry in India who are building great products for a rapidly growing industry. Hosted by Frooters Founder & CEO Ankur Gattani, the panelists Jonathan Bill, Nihit Nirmal & Pravin Jadhav talked at length about their experiences of building a Fintech product in one of the most exciting and fastest growing markets in the world, India. The discussion touched upon many points like:

— How poor customer experiences with financial institutions have exposed a great Fintech opportunity in India
— Designing the end-to-end customer journey for fintech products in India
— Finding viable users, keeping acquisition costs low and creating an ecosystem that nurtures and builds relationships
— Determining intent and ability to determine the quality of the users
— Getting around regulatory issues and red-tape to create a more inclusive user experience
— Choosing between pull vs push strategy for getting quality consumers for a fintech brand
— Creating a profitable fintech business in India

Don’t miss this riveting discussion. View the full video right here: